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FAQ

FAQ

General questions.


How do I apply for an apartment at The City?

Everything can be done right here on our website at the top right corner under "Applicants."


Can I pick my apartment or add preferences?

Yes, you can! If you are looking for an immediate move-in, check out our interactive map. This shows all the available units we still have!


What lease terms does The City offer?

We offer many different options for lease terms. Please contact the leasing office for more information.


Can I do subleases?

Yes, you can! The subleaser would just need to qualify for the apartment just like you did!


What is a guarantor?

A guarantor is someone who helps you qualify for the apartment, similar to a co-signer.


How do I add a guarantor?

When you're applying, there is a spot that says "add an applicant." There, you can add your guarantor's information and send them a link to finish their portion of the application.


Is there parking at The City?

Yes, there is. We have an attached private parking garage!


Are pets allowed?

Of course, we love our furry friends! 2 pets are allowed per apartment with a 75lbs combined weight limit.


Do I need renter's insurance?

Yes, all apartments are required to carry renters insurance. Luckily, we can satisfy this requirement for only $11 per month or you can use your own!


How can I get to campus?

There are lots of different ways! The COTA bus picks up right in front of our property and takes you right to campus (and the COTA bus is FREE with your BuckID!) We also have secure bike storage here and a bike path out front for quick easy access to campus.


What retail is going below?

Currently, we have 3 retail partners! Tous le Jours, The City Liquor Store, and Great Clips are all coming soon! We will keep you informed about any upcoming partnerships as we find out.


When am I able to come tour?

Anytime! You can now schedule an appointment online during our office hours as well as self-guided tours from 8 AM-8 PM.

 
 

After you move in.


How do I pay my rent?

You can make payments online through our Resident Services portal.


How do I make a maintenance request?

You can make them online through our Resident Services portal or let the leasing staff know-we're more than happy to help you out!


Where does my mail go?

We have a mailroom located in our main lobby.


Where do my packages go?

In our digital package room next to the mailroom in the main lobby.


How can I get a new code for the package room?

On the iPad outside the package room, you will select "room access" and request a new code. Leasing doesn't even have to be here for you to do that!


Where do my trash and recycling go?

We have two trash chutes located on every floor. Recycling is located on the first floor of the parking garage in the southwest corner near the back alley.


Can I reserve the amenity deck?

We don't have reservations for the amenity space so that all our residents and guests have the opportunity to use it. However, please feel free to invite some friends and family up there and enjoy everything it has to offer!


How do I have food delivered?

Food deliveries are no problem since we have an intercom system. All you have to do is download the ButterflyMX app and you have the control to allow the delivery driver to bring up your food to your unit without ever having to leave your apartment!


OFFICE HOURS

  • Mondayto - Friday: 10:00 AM to - 6:00 PM
  • Saturday: 11:00 AM to - 4:00 PM
  • Sunday: 12:00 PM to - 4:00 PM
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